Five Promises
Five Promises that I Make To Each Client
I have built my practice on two principles: delivering superior personal services and helping to win the largest award possible for each case. I emphasize five promises to every client:
| The Promise | What the Promise Means | What Clients Say |
| Personal Service | I will keep you up-to-date and speak to you frequently – at least once every two weeks. | “I appreciate that she pays close attention to me and my case.” |
| Focus on Your Case | I prepare six client reports for you, including a detailed case assessment. I consult with you at every step of the legal process. | “Carol has kept me abreast of the progress of my case…The best parts of the service provided are the representation an consultation of what will come next.” |
| Availability & Responsiveness | I will give you my cell phone so you can always contact me and I return all calls promptly. | “She let me know what was going on and she said she will call me back in 10 minutes, in 10 minutes she called back.” |
| Fight for Maximum Value for Your Case | I have won some of the largest cases, but what matters is getting the most for your case. No lawyer can guarantee an outcome, but I will do my best to get you the maximum value. | “Even though my case is pretty small in terms of money, she still treats my case as though it is very important to her.” |
| Faster Action | The legal process is very slow, but I have developed an approach that presses for settlements early. If a settlement does not meet your needs, I push very hard to move your case to trial as quickly as possible. settlements early. | “I liked walking into Court and seeing that so many judges and lawyers knew my attorney. It gave me confidence.” |
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