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Great Legal Service Requires Great Customer Service April 12, 2012

Posted by Carol L. Schlitt in Consumer News, Customer Service, Legal Services.
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We’re avid readers of Seth Godin’s blog and his piece this morning, “The End of the Diva Paradox,” struck a chord. He wrote of a day and age when the sheer quality of a person’s performance – he refers to surgeons and opera singers – made it unnecessary to treat others with respect or even courtesy. Having worked as an attorney for 25 years, I have met my share of legal divas – lawyers with great legal skills who didn’t bother with the niceties of treating others well.  Godin believes the day of the diva has passed and I wholeheartedly agree.

Doing great legal work lies at the heart of our business and we have had great success in the courtroom and negotiating settlements, but that is not enough. We want to deliver great customer service for our clients, to treat them with respect and dignity and deliver outstanding results. I would go so far as to say that great legal work depends upon delivering great customer service.

Great Legal Work Requires Great Customer Service

We understand that we work for our clients and everything we do serves the best interests of our clients. We see our clients as people, not merely names on a case file, and we treat people the way we want to be treated. To fulfill our promise of great customer service, we need to make sure that clients understand what is happening in their cases. We need to explain the value of their cases. We need to understand what our clients want. This requires constant communication and updates, a constant effort to educate our clients about their cases and the legal process and responding to the needs and wishes of our clients.

To represent a client well, we must understand the needs and interests of our client. When it comes time for settlement talks, we need to know what our client wants.  To do this, we must have an ongoing dialogue with our clients, providing them with information and hearing their feedback and response. This close collaboration makes great outcomes possible.

Great Customer Service for Personal Injury Clients

How do we define great customer service? It starts with a commitment to remarkable work. Doing what everyone else does is not enough; we want to deliver work and results that are special, work that makes our clients glad that they retained us; work that has meaning and makes us proud.

Everything we do is built around our three core principles:

  • Communication, education and responsiveness
  • Squeezing every day out of the legal process
  • Maximizing compensation for our clients

Our commitment to doing the best for our clients affects everything we do: from the plain English of our client documents to the time we take to educate our clients about their cases to the way everyone works together as a team to the million dollar settlements and verdicts we have won for our clients. Every decision, every choice we make must answer the questions: How does this help our clients? How does this fulfill the promises we make to our clients?

We understand that your case is the most important case to you and we see every case we accept as an opportunity to do our best work yet. Consider these commitments:

  • Every time we touch a case, we reach out to touch you: a phone call, a letter or an email, some way to make sure you know that we are working hard for you.
  • You will have one lawyer from start to finish and an entire team working for you.
  • Call our office and we will do our best to help you right away; if you need a call back, we guarantee a response within eight business hours.
  • We are unique among law firms in delivering a set of promised and defined Client Deliverables. These guides and updates ensure that our clients understand every aspect of their case and always know the status of their case.
  • We pioneered the development of the Case Assessment for our clients: a detailed document that explains and examines every aspect of your case. The Case Assessment presents a plain English analysis of liability and damages, tells you what your case is worth and how we will work to get the most compensation for you.
  • We have developed a Settlement Process that emphasizes early settlement and maximum compensation.
  • We empower our entire team to serve our clients, to answer any question, to take any step that will make a difference.

Great Customer Service from a New York Personal Injury Attorney

At the heart of our business, we deliver great legal work, but great legal work is not nearly enough. We want to do remarkable work for our clients and that requires an absolute commitment to great customer service. We constantly assess our performance and ask how we can do better. We want to rank among the best in the world, not just with other law firms, but with all businesses.

I hope you have found this information helpful. If you have any comments or want to share your experiences with customer service – good or bad – please comment below. We’d love to hear from you.

Carol L. Schlitt
New York Personal Injury Attorney
1-800-660-1466
Carol@SchlittLaw.com
www.NewYorkLawThoughts.com
www.SchlittLaw.com

 

This material is intended for informational uses only. It is not meant as legal advice. To receive legal advice, you should consult an attorney. Remember, past results do not guarantee similar outcomes in the future.

All content of this site:
© copyright 2010-2012 by Carol L. Schlitt
The material presented in this blog may not be reproduced or appropriated in any way without the explicit permission of the author.

 

New York City Bicycle Accident Reports April 7, 2012

Posted by Carol L. Schlitt in Bicycles, Customer Service.
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The Daily News reports that the New York City Police will start tracking bicycle accidents in New York City. The Police will now prepare accidents reports for bicycle accidents just as they do for motor vehicle accidents. In the past, the Police only completed an accident report if it involved a motor vehicle. Now, all bicycle collisions will require a police report.

Why require accident reports for bike accidents?

Bicycle riding continues to increase in New York City. In 2009 (the last year with available statistics), 236,000 City residents rode their bikes each day, a one year increase of 28 percent. That year, cyclists rode 1.8 million miles in the City. The Department of Transpiration reports that bike commuting to and from Manhattan has more than doubled since 2005. A Department of Health survey found that more than half a million residents ride their bicycles more than once per month.

New York City has made a significant commitment to encouraging the use of bicycles for pleasure and commuting. In the past three years, the City has built 200 miles of bike lanes and it plans to triple the miles of bike lanes by 2017.

But all those bike riders mean there are more bicycle accidents in New York City and throughout New York State. In 2010, the New York State Department of Motor Vehicles counted 6,276 accidents involving a bicycle and a motor vehicle. The Daily News reports, “About 500 pedestrians wind up hospitalized each year after accidents with cyclists.”

How Will Preparing Accident Reports for Bicycle Accidents Help?

Completing bicycle reports for bicycle accidents will have three distinct benefits:

  • Policy Makers Can Identify Trends: The NYPD, the Department of Transportation and Biking advocates will be able to analyze the data for trends that could lead to policies and actions to improve safety.
  • Help with Insurance Claims: By providing better documentation, people who are injured or have their property damaged will have an easier time filing and collecting on insurance claims.
  • Holding Negligent Parties Accountable: If a bicyclists ignores traffic and safety laws and injuries a pedestrian, a Police Report will make it easier to hold that bicyclist accountable for the injures he or she causes. If a pedestrian ignores traffic and safety laws and causes a bike rider to crash, the Police report will make it easier to hold that pedestrian accountable.

I have dedicated part of my practice to working with bicycle cases and have good experience and success helping victims of bicycle accidents. I have also helped many pedestrians recover for losses they have suffered due to an accident.

Bicycle accident cases involve certain requirements in the law that makes them different than automobile accidents. You need a lawyer who is well versed in those differences. We can help you apply for medical coverage. We will protect your rights and work to ensure that you receive the best possible compensation.  We have extensive experience with bicycle cases in New York City and on Long Island. Call us for a free consultation: 1-800-660-1466. We will do our best to help you.

Carol L. Schlitt
New York Personal Injury Attorney
www.SchlittLaw.com
www.NYLawThoughts.com
1-800-660-1466
Carol@SchlittLaw.com

This material is intended for informational uses only. It is not meant as legal advice. To receive legal advice, you should consult an attorney. Remember, past results do not guarantee similar outcomes in the future.

All content of this site:
© copyright 2010-2012 by Carol L. Schlitt
The material presented in this blog may not be reproduced or appropriated in any way without the explicit permission of the author.

New York Personal Injury Lawyer Speaks on Bicycle Accident Cases and Lawsuits April 5, 2012

Posted by Carol L. Schlitt in Bicycles.
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A bicycle accident can be a terrible ordeal. I know; I am a cyclist who has gone touring and commuted to work. I was once struck down by a driver while riding my bicycle, so I know the pain and fear that can come with a bicycle accident. I have dedicated a part of my practice to working with bicycle cases and have good experience and success helping victims of bicycle accidents.

If you or a loved one has been hurt riding a bicycle, you may have many questions. How will you pay for medical bills? Can you receive compensation for your injuries? Do you qualify for No Fault insurance? Can you get your bike repaired or replaced? How can you make sure you are treated fairly and that insurance companies do not take advantage of you?

We can put your mind at ease. We are dedicated to helping our clients so that we take the worry off your shoulders. Bicyclists from throughout the New York metropolitan area and Long Island have trusted us with their cases. Among our more recent cases, we have helped:

  • A man thrown from his bicycle by a pothole in a Manhattan street
  • A woman riding her bicycle in Brooklyn who was hit by a taxi
  • A bicyclist struck by a driver in turning into a driveway in Huntington on Long Island
  • A man riding his bike in the Bronx hit by a truck that ran a stop sign
  • A woman on an afternoon bike ride in Southampton hit by a driver making a left turn in an intersection
  • A Queens woman hurt while riding her bike to work
  • A New York City cyclist hit by a rental truck driver

If you or a loved one has been injured riding a bicycle in New York, there are certain steps that you must take and certain steps that we recommend you take.

Take care of your health: See a doctor as soon as possible to treat any medical needs. What may seem like a minor hurt may not go away on its own; when in doubt, see a doctor.

Get a Police Report: If the Police came to the scene, you should obtain a copy of the Police Report. In the first thirty days after the accident, you can obtain a copy of the report at the police precinct where the incident occurred. If you need help, feel free to contact us.

File a Claim for No- Fault Insurance: If you were injured by a car in New York, you are eligible for No Fault insurance. No Fault will pay your medical bills, expenses related to receiving medical care and lost wages. You will receive your No Fault coverage through the insurance policy of the driver who struck you.  You need to notify that insurance company of your injuries within 30 days of the accident if you want to be covered.  You must also file a Notice of Accident form (the NF-2) with the insurer of the car that hit you. You should submit the NF-2 form within 30 days of the accident to qualify for benefits. If you have questions or need help filing this form, feel free to contact us at 1-800-660-1466.

Gather Information about Your Accident: If you have not done so and if you can, take pictures of any damage to your bicycle or other property. Take pictures of the accident scene. Take pictures of any injuries your suffered. Write down the names of any witnesses and their contact information. The more evidence you accumulate, the stronger your case will be.

If appropriate, contact an attorney experienced with bicycle accidents: If the bicycle accident involved injuries or substantial property damage, you may be entitled to seek compensation above what No-Fault insurance will pay. If you think you are entitled to compensation or if you have questions, you should seek the counsel of an attorney experienced in pedestrian or bicycle accidents in New York State.

Bicycle accident cases involve certain requirements in the law that makes them different than automobile accidents. You need a lawyer who is well versed in those differences. We can help you apply for medical coverage. We will protect your rights and work to ensure that you receive the best possible compensation.  We have extensive experience with bicycle cases in New York City and on Long Island. Call us for a free consultation: 1-800-660-1466. We will do our best to help you.

Carol L. Schlitt
New York Personal Injury Attorney
www.SchlittLaw.com
www.NYLawThoughts.com
1-800-660-1466
Carol@SchlittLaw.com

This material is intended for informational uses only. It is not meant as legal advice. To receive legal advice, you should consult an attorney. Remember, past results do not guarantee similar outcomes in the future.

All content of this site:
© copyright 2010-2012 by Carol L. Schlitt
The material presented in this blog may not be reproduced or appropriated in any way without the explicit permission of the author.

New York Personal Injury Lawyer Announces Settlement for Injury Caused by Faulty Packaging at a Long Island Department Store April 3, 2012

Posted by Carol L. Schlitt in Huntington, Product Liability, Trip and Fall.
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During the holiday season last year, a Huntington woman did some shopping at the Walt Whitman Mall. The woman purchased a large comforter and a store employee created a bag to carry the comforter. As the woman rode the escalator, the bag broke, knocking her down. She injured her head and back and required an ambulance to take her to the emergency room. The woman called and asked for a free consultation. After discussing the case with her, the woman asked us to represent her in an effort to collect compensation for her injuries. This week, we reached a settlement with the department store.

A Trip and Fall on a Department Store Escalator

My client had purchased a comforter at a department store at the Walt Whitman Mall in Huntington Station. The store employee packaged the comforter in a large plastic bag and created a handle between each side of the plastic bag so that my client could carry the package. The “handle” was constructed from tape. My client went straight from the cashier to the escalator intending to leave the store. While on the escalator, the handle fabricated by the store employee broke causing my client to fall backwards on the escalator striking her head, low back and left shoulder onto the escalator surface.

What Makes this A Personal Injury Case?

A negligence case exists whenever another person or organization’s negligence causes you harm or injury. In this case, the store employee offered to create a carrying device for the shopper to carry the comforter. The shopper, my client, had a reasonable expectation that the store employee knew what she was doing in offering this hand-crafted device. She relied on the employee’s recommendation that she should carry the comforter in the bag. But the bag the employee created was not safe. It broke and caused my client to fall and injure herself.

In the best situation, the department store should provide an appropriate means to carry the oversized comforter. Short of that, the employee should make sure the bag is safe and strong enough to carry the comforter before giving it to the customer.

What if the employee never offered the bag? If the employee had not offered the bag, then the store would not be liable. However, the store may lose customers if shoppers cannot carry items they purchase from the store.

I do not blame the employee. She was trying to help a customer. The fault lies with management for not providing the right supplies to employees.

Settling this Department Store Injury Case

As soon as the injured woman retained us to represent her, we started working on her case. We investigated the case so we could document the sequence of events that led to her fall and injury on the escalator. Once my client’s medical condition stabilized, we collected all her medical records and our medical review nurse assembled, reviewed and analyzed the records. I did the case law research to identify similar cases with similar injuries so we could put the maximum value on the case. I then prepared our Case Assessment, a comprehensive document that analyzes and assesses liability and damages, puts a value on the case and outlines what the case would look like at trial and in settlement. After reviewing the Case Assessment with my client, I presented the department store with a Settlement Proposal. After negotiations, we were able to reach a settlement that offered good value for the case and pleased our client.

I hope you found this information helpful. If you or a loved one has been hurt in a department store due to someone else’s negligence, you may want to consult a New York personal injury attorney experienced with such cases. I would be glad to answer your questions and assist you. The consultation is always free. You can call me at 1-800-660-1466 or email me. You can also visit my website or read more on my blog, New York Law Thoughts.

Carol L. Schlitt
New York Personal Injury Attorney
www.SchlittLaw.com
www.nylawthoughts.com
1-800-660-1466
Carol@SchlittLaw.com

This material is intended for informational uses only. It is not meant as legal advice. To receive legal advice, you should consult an attorney. Remember, past results do not guarantee similar outcomes in the future.

All content of this site:
© copyright 2010-2012 by Carol L. Schlitt
The material presented in this blog may not be reproduced or appropriated in any way without the explicit permission of the author.

 

New York Personal Injury Lawyer Announces a $165,000 Settlement for a Trip and Fall at a Brooklyn Drug Store March 30, 2012

Posted by Carol L. Schlitt in Slip and Fall.
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An artist and his wife entered a Greenpoint drug store to do some shopping when he tripped over an abandoned blue storage bin and injured his quadriceps tendon, an injury that required surgery at a Manhattan hospital. Upset by the injury and the negligence of the drug store management, the man asked us to represent him in an effort to collect compensation for his injury. This week, we conducted a mediation with the drug store risk management department and reached a settlement for $165,000, a very good number for a trip and fall case in New York city.

The Facts of this Brooklyn Trip and Fall Case

My client is an abstract painter who lives and works in Greenpoint, Brooklyn (a neighborhood I know well since my family lived there for three years in the early 1990’s). The artist and his wife went shopping at a drug store on Manhattan Avenue. My client walked along one of the middle aisles looking at the shelves for some merchandise.  As he reached the end of the aisle and began to turn left at the end of the aisle (the “cap”), his right foot struck a blue plastic merchandise box that an employee had left at the end of the aisle.  My client fell hard to the floor on his right side, his right knee hitting the floor.  He heard a “pop” and felt an overwhelming pain.

An MRI revealed that the man had suffered a complete rupture of the quadriceps tendon.  He underwent surgery to repair his leg at a Manhattan hospital. Following surgery, the man could not put any weight on his leg for five weeks.  He then began using a cane and leg brace and underwent more than six months of physical therapy as he worked his way back towards full strength.

The Challenge of Proving Liability in a Trip and Fall Case

Trip and fall cases can be hard to prove because jurors tend to blame the victim. It is a simple question that jurors ask: “Why didn’t you watch where you were going?” We did a study of trip and fall trials in New York City (these do not include our cases) and found that a growing percentage end in defendant’s verdicts, meaning that the jury found the defendant bore no liability for the plaintiff’s injuries and therefore did not have to pay any damages. Insurance companies point to this bias by jurors as a reason to limit settlement offers.

At our firm, we hear from many people with trip and fall incidents and we offer our best assessment of cases to them. We only take cases where there is evidence that the defendant’s negligence caused our clients to trip and fall. Our job is to overcome the juror’s bias and the efforts of insurance companies to limit settlement efforts so we can maximize compensation for our clients. We work hard to hold the defendant’s liable for their negligence through thorough investigations, detailed analysis, the use of experts, exhaustive case law research and dynamic presentations.

In this case, our client tripped over a blue storage box left in the aisle by a worker. At the mediation, the defendant argued that our client was responsible for the fall because he failed to see and avoid this blue plastic bin. We countered this assertion with evidence, testimony, reason and case law research. We had testimony from the store manager who admitted that company policy required that no blue bins should be left in the aisle unattended because they present a hazard. We had photos of blue bins left in the aisle indiscriminately. We had testimony from our client and his wife that the bin was at the end of the aisle and out of sight as he walked along the aisle. We had testimony from our client that he was doing exactly what the store wanted: he was looking at the merchandise on the shelves and not expecting a blue bin to be left in the aisle to trip him up.

Negotiating a Trip and Fall Settlement at a Mediation

Mediations are non-binding meetings where plaintiffs and defendants meet in an attempt to resolve a claim. Some mediations involve an independent person who plays the role of a mediator who works to get both sides to reach a settlement. Sometimes, as in this case, there is no mediator, just an opportunity for the two sides to get into a room together to try to work out their differences. Mediations are different than arbitrations in that they are non-binding.

The defense started this mediation by claiming that they stood a good chance of winning a defendant’s verdict. They offered only $75,000 to settle the case and vowed to hold firm at that number. After seeing the strength of the case we had developed, they steadily increased their offer. I listened to their reasoning and countered with hard evidence and the results of our investigation and research. The thoroughness of our preparation and the clarity of our arguments led the defendant to raise their offer until we reach the number we wanted, $165,000.

Mediations can be very helpful ways to settle cases though they favor the experienced and skilled lawyer. Having worked many mediations, I have come to understand that success for my clients depends upon more than the willingness of both partners. Success for the personal injury plaintiff depends upon the attorney’s preparation for the mediation, experience with mediations and the honing of the attorney’s negotiating skills.

I hope you found this information helpful. If you or a loved one has been hurt in a trip and fall incident, you may be able to pursue compensation for your injury. You may want to consult a New York personal injury attorney experienced with trip and call cases. I would be glad to answer your questions and assist you. The consultation is always free. You can call me at 1-800-660-1466 or email me. You can also visit my website or read more on my blog, New York Law Thoughts.

Carol L. Schlitt
New York Personal Injury Attorney
www.SchlittLaw.com
www.NYLawThoughts.com
1-800-660-1466
Carol@SchlittLaw.com

This material is intended for informational uses only. It is not meant as legal advice. To receive legal advice, you should consult an attorney. Remember, past results do not guarantee similar outcomes in the future.

All content of this site:
© copyright 2010-2012 by Carol L. Schlitt
The material presented in this blog may not be reproduced or appropriated in any way without the explicit permission of the author.

New York Taxi Accidents – Holding Renegade Taxi Drivers Responsible for their Damaging Behavior March 29, 2012

Posted by Carol L. Schlitt in Consumer News, Taxi Cases.
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There are approximately 49,000 taxi drivers in New York City, most of whom are good, law abiding drivers. Those cab drivers provide over 250 million rides each year. There is a small percentage of drivers that thumb their nose at the law and can turn a mundane cab ride into a nightmare. To change this behavior requires aggressive work by the New York City Taxi and Limousine Commission (TLC) and passengers willing to stand up to taxi drivers who put them in harm’s way.

Asa Aarons of Ask Asa on CBS-TV in New York ran a report last week and asked for help in identifying some of the risks that passengers face when climbing into a cab and what people can do if they run into trouble with a taxi driver.  I want to elaborate on what I told Asa on television  last week.

New York City Yellow Cabs Are Required to Take Passengers Anywhere in New York City

According to the New York City Taxi and Limousine Commission (TLC) rules, “It is against the law (for a taxi driver) to refuse a person based on race, disability, or a destination in New York City. A taxicab driver is required to drive a passenger to any destination in the five boroughs.”  Anyone who uses taxis on a regular basis knows that cab drivers are not always happy with this rule and some are openly non-compliant. Many savvy New Yorkers do not give their destination to the driver until after they climb into the backseat of the cab.

Sometimes a cab driver will complain about a short trip or a trip to an outer borough. Cabbies at the airports particularly object to trips that do not take them back to Manhattan. When my husband and I lived in Brooklyn, we knew most cabbies did not want to give us rides back to Greenpoint.

The Angry Cab Driver – Turning the Taxi Cab into a Weapon

If you take cabs often enough, you will run into the small percentage of cabbies who flout the law. If they don’t like your destination, they will yell, scream and curse to drive you out of the cab. Some refuse to drive at all, hoping to wait you out until you exit the cab. Some do worse: they turn their taxis into a weapon. Consider these cases that I represent right now and the one brought to Asa Aarons at CBS:

  • A couple climbs into a cab at JFK Airport and asks for a ride to a hotel just off the airport property. The drive cannot refuse the fare because TLC personnel monitor airport cabs, so he drives away. However, he drives erratically, stops short several times and yells at his passengers to get out on the side of the highway. They refuse so he drives on, weaving in and out of traffic, speeding and stopping short to scare them. Eventually, he pulls up behind their hotel and the woman runs from the car, but the cabbie then refuses to let the husband out. The taxi drives away and when he stops again, the man forces open a door only to have the cabbie run over his foot, sending him to the hospital.
  • Three people leave the Trinidadian Embassy in Manhattan and hail a cab. The driver doesn’t want to wait for the third person to climb into the cab, so he drives off while she has one foot in the cab, dragging her for a block before coming to a halt. He then offered $80 for them not to call the police or the TLC.
  • A cabbie angry at his passenger drives erratically on the Grand Central Parkway and causes a three car accident that injures his fare.
  • In Asa’s story, two women enter a cab and ask for a ride to the Bronx. The driver announces that he won’t take them to the Bronx. The passengers ask for his medallion –which he had hidden – and he refuses. One person gets out and the cabbie drives off, refusing to let the second woman out of the cab. He drives around until she’s able to escape from the cab.

The behavior of these cabbies is not typical of all cabbies. However, when a taxi driver grows so angry that he uses his car as a weapon, he poses a risk to passengers, pedestrians and other drivers and stains  the reputation of all law abiding and safe taxi drivers.

How to Protect Yourself with an Angry Cabbie

Remember one fact: no cab ride is worth your life and safety. If you climb into a cab and a taxi driver grows angry or threatens you at all, do not fight him. Do not resist. Get out of the car for your safety’s sake. Yes, you are right and he is wrong, but the fight is not worth the injury and damage you can suffer.

You can find some solace and justice by reporting him to the New York City Taxi and Limousine Commission, but get out of the cab and protect yourself.

Stand Up for Yourself and Other Passengers: Hold the Renegade Driver Accountable

If you run into a problem with a taxi driver who refuses you service or harasses you, or worse threatens or commits assault, you should hold the driver responsible for actions. Do not let him get away with that behavior. Try to stop him from harassing or harming another passenger.

You can take two steps:

  1. Report the driver to the New York City Taxi and Limousine Commission. From anywhere in New York City, you can dial 311 and ask to file a complaint about a taxi cab driver. The TLC will investigate. For the last year that they published statistics (2009), the TLC followed up on 93,000 complaints.

The TLC will investigate and hold hearings. In the case where the driver ran over my client’s foot, the TLC fined him $800. If a driver has too many complaints, the TLC will suspend him or take away his taxi license.

  1. Hold the Driver and Owner Financially Responsible: If you have been injured by a taxi driver’s harassment or assault you are entitled to compensation. Taking action against the taxi driver and owner will hold them responsible for their actions. It is not enough to fine a driver, hold both the driver and the person who hired him responsible. In the end, the most effective way of stopping dangerous taxi drivers is by holding the owners, the people who hire these dangerous cabbies, responsible.

If you or a loved one has been hurt by a taxi driver, you may want to consult a New York personal injury attorney experienced with taxi assaults and taxi cases. I would be glad to answer your questions and assist you. The consultation is free. You can call me at 1-800-660-1466 or email me. You can also visit my website or read more on my blog, New York Law Thoughts.

Carol L. Schlitt
New York Personal Injury Attorney
www.SchlittLaw.com
www.NYLawThoughts.com
1-800-660-1466
Carol@SchlittLaw.com

This material is intended for informational uses only. It is not meant as legal advice. To receive legal advice, you should consult an attorney. Remember, past results do not guarantee similar outcomes in the future.

All content of this site:
© copyright 2010-2012 by Carol L. Schlitt
The material presented in this blog may not be reproduced or appropriated in any way without the explicit permission of the author.

New York Personal Injury Lawyer Announces Settlement for a Slip and Fall in a Stop and Shop Supermarket March 27, 2012

Posted by Carol L. Schlitt in Slip and Fall.
Tags: , , , , ,
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A Queens woman slipped and fell at a Stop & Shop in Nassau County and suffered a tear of the rotator cuff in her left shoulder and a soft tissue injury to her neck and low back. The woman asked us to help her get compensation from the store for her injuries. We conducted an investigation, collected and analyzed the woman’s medical records, produced a detailed Case Assessment and then presented a Settlement Proposal to the claims management firm for Stop & Shop. After negotiating with the claims manager, we reached a settlement that provided good value for our client in less than a month after she concluded treatment for her injuries. The best part of the case came from hearing my client scream with joy over the settlement.

The Facts of this Supermarket Slip and Fall Case

The woman, who lived in Far Rockaway, went grocery shopping at a Nassau County Stop & Shop supermarket. As the woman walked along the freezer aisle, she slipped and fell on a puddle of water. The water came from a leak in the freezer.

Our client lay on the floor in pain particularly in her right knee, left shoulder and left hand. Her friend helped the woman up. The store manager brought her a chair and some water and repeatedly apologized for the puddle.  Our client opted not to go directly to the hospital, but by the next morning she experienced such pain that she went to the emergency room where she began what turned into months of treatment.

Proving Negligence in a Supermarket Slip and Fall Case

We handle many supermarket slip and fall cases from throughout the Long Island and the New York metropolitan area. There are a couple of key issues to address in proving negligence in a supermarket slip and fall case:

  • Do you know what caused you to fall? This issue may seem obvious, but we hear from people who fell and do not know what caused the fall. To pursue compensation, you need to know what caused you to fall. It might have been a puddle or spilled produce or cartons strewn in an aisle, but you need to be able to say definitively what caused your fall.
  • Did the store create the hazard? If the store created the hazard, the store is responsible for the hazard it created. For example, if a puddle forms from a leak from a freezer or refrigerator unit or a sprayer in the produce area, then the store created that hazard. If a grocery store fails to keep the produce area clean and allows fruit and vegetables to lie on the floor, then the store created the hazard. If an employee leaves cartons unattended and strewn about an aisle, then the store created the hazard.
  • Did the store know about the hazard or should they have known? If the store did not create the hazard, then it needs to know about the hazard in advance to be held liable for an injury caused by that hazard. In legal terms, the store needs to have actual or constructive notice of the hazard. Let me use some examples to illustrate this point. If a customer knocks over a display that creates a puddle and someone tells the store management about the puddle, then the store has actual notice. If a customer knocks over a display that creates a puddle in the main aisle and the puddle sits there for a long time (say ten minutes or more), then the store has constructive notice because the store should have noticed. If a customer drops a drink and you immediately slip and fall, then the store has no notice of the hazard. If the store has actual or constructive notice, the store has an opportunity to remove the hazard or warn customers to avoid the hazard. The store can be held liable if it had actual or constructive notice of a hazard that causes a slip and fall injury.
  • Did the store warn about the hazard? If a hazard existed, did the store warn customers about the hazard? If an employee mops the floor and creates a hazard with a wet floor, did the store put up a reasonable warning about the wet floor (e.g., putting up yellow warning signs)? In a current case, an employee at a supermarket spilled some olive oil and my client slipped on the olive oil. Had the employee cleaned up the spill or warned customers to avoid the spill, there would not be a problem. The store bears liability because it created the hazard, failed to clean it up and failed to warn customers of the problem.

If you slip and fall in a supermarket and you know what caused your fall, you might have grounds to prove negligence. You will then need to prove that the store either created the hazard that caused you to fall or had notice about the hazard and failed to clean it up or warn customers. We can help by conducting a rigorous investigation that may involve taking photos, producing diagrams, and finding and interviewing witnesses.  Our experience and knowledge with supermarket cases allows us to develop cases designed to maximize compensation for our clients.

I hope you found this information helpful. If you or a loved one has been hurt in a slip and fall at a supermarket or if you have been injured due to another’s negligence, you may want to consult a New York personal injury attorney experienced with slip and fall cases. I would be glad to answer your questions and assist you. The consultation is always free. You can call me at 1-800-660-1466 or email me. You can also visit my website or read more on my blog, New York Law Thoughts.

Carol L. Schlitt
New York Personal Injury Attorney
www.SchlittLaw.com
www.NYLawThoughts.com
1-800-660-1466
Carol@SchlittLaw.com

This material is intended for informational uses only. It is not meant as legal advice. To receive legal advice, you should consult an attorney. Remember, past results do not guarantee similar outcomes in the future.

All content of this site:
© copyright 2010-2012 by Carol L. Schlitt
The material presented in this blog may not be reproduced or appropriated in any way without the explicit permission of the author.

Settlement for a Fall from a Loft in Manhattan: Hurt on the Job, but the Landlord Had to Pay March 24, 2012

Posted by Carol L. Schlitt in Trip and Fall, Work-related, Workers' Compensation.
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Under New York’s Workers Compensation laws, employees hurt on the job are generally prevented from suing their employer for compensation for their injuries. In this case, a Brooklyn woman was hurt on the job in Manhattan, yet in investigating the case, we were able to develop a legal theory that made the landlord responsible for her injuries, not her employer. Therefore, we sought compensation from the landlord for her injuries. This week, we settled the case for an amount that made my client very happy.

The Facts of an Unusual Case: A Fall from a Loft

My client was an instructor and manager at a Manhattan yoga studio. Her duties required her to retrieve the cash drawer key, cash and daily cash records from the safe each morning.  The safe was located in a loft area accessible only by a ladder.

The loft was approximately 10 feet by 10 feet in size but the ceiling height was less than 5 feet high.  The woman could not stand up straight in the loft.  The loft was open to the downstairs studio but there was no railing on the edge of the loft that overlooked the studio. To make the situation more hazardous, the yoga studio owner allowed two people to sleep in the loft area on a temporary basis.  Although they weren’t there at the time of the incident, their belongings were strewn in the loft.  My client was attempting to get around the clutter when she fell from the loft and landed on the floor below on her back and buttocks.

In shock and in pain, the woman screamed and other employees came to her aid. She went immediately to the emergency room at Beth Israel Hospital. Doctors treated her injuries, which included a fractured coccyx.

Holding the Landlord Responsible for an Illegal Loft Structure

This incident happened on the job so my client and others who advised her assumed that she could not receive compensation for her injuries. Once she brought her case to me, I was able to demonstrate that the prime cause of my client’s injury was the design of the illegal loft. The loft did not allow sufficient height and most importantly, lacked a railing. New York City law makes the property owner responsible for all structures in a building regardless of who constructs or installs the structure. This is not a mere technicality: the landlord must make sure that all structures meet code because failing to do puts tenants and visitors at risk.

As a result of this situation, my client could seek compensation for her injury from the landlord. Once we completed our investigation and the woman’s condition stabilized, we prepared a Settlement Proposal. The defendant landlord’s claims management firm recognized their liability. We provided documentation of my client’s injuries and analysis and case law research to maximize the value of her injuries. The defendant agreed to a fair settlement.

New York’s Worker’s Compensation Program

If you are injured on the job in New York, you automatically qualify for Workers’ Compensation and your employer should file a claim on your behalf immediately. (You only have 30 days to file.) Workers’ Compensation will cover your medical expenses and other cash expenses related to your injury. If you must miss more than seven days of work due to a work-related injury or illness, Workers’ Compensation will partially reimburse you for lost wages. The amount you receive will depend upon your average weekly wage for the previous year. The maximum amount paid cannot exceed $500 per week.

You do not need to prove that anyone was at fault to receive Workers’ Compensation benefits. As long as the injury occurred while on the job, you qualify for NY Workers’ Compensation benefits.

In exchange for giving employees these benefits, the NY Workers’ Compensation law limits the ability to seek additional damages from an employer. If you were hurt on the job, you can collect Workers’ Compensation benefits, but you generally cannot sue your employer for additional compensation for your injuries. (You can read more on this topic here, here, here and here).  This case was different, because my client did not seek compensation from her employer and she was free to seek compensation from the landlord.

Hurt on the Job by Someone Other Than Your Employer or Fellow Employee

I have handled many cases for clients who were hurt on the job yet the cause of their injury lay without someone other than their employer. In these and other cases, I helped clients recover compensation from the negligent party:

Here are some other sample cases I have or have handled where an employee was hurt on the job and sought compensation from someone other than his or her employer:

  • A Postal Worker drove her forklift onto a tractor trailer only to have that truck driver pull out and send her crashing to the ground, injuring her back. We held the truck driver responsible for her injures.
  • An insurance adjuster visited an auto body repair shop to take pictures of a client’s car. While in the garage, the man stepped into an uncovered hole and hurt his leg. His employer was the insurance company, but he received compensation from the auto repair shop for their negligence. (I take it as a compliment when insurance adjusters and court personnel retain me to represent them since they work with lawyers all the time and are good judges of an attorney’s performance).
  • A home health aide rode a bus with her client and the bus suddenly stopped short, throwing her forward and injuring her neck, back and leg. She was employed by the home care agency, but received compensation from the bus company.
  • A truck driver backed his tractor-trailer into a loading dock and climbed out of his cab. While crossing the parking lot, the driver fell into an uncovered drain. He worked for the trucking company and sought damages from the property owner.
  • A meter reader walked to the back of a small apartment building where a squirrel leapt out of a nest in the building wall and knocked him down the stairs, injuring his hand, leg and back. The utility employed him, but the landowner bore responsibility for his accident and injuries.
  • A U.S. Postal employee drove his vehicle and was struck by another car. The man was employed by the Post Office, but brought a case against the driver who hit him.
  • A social worker visited the apartment of a client. While walking up the stairs to the home, the stairs collapsed under her and left her badly injured. The woman was employed by the social services agency, but sought compensation against the property owner who ultimately pointed the finger at the construction company that installed the defective stairs.
  • A man working as a porter in a Manhattan building entered the elevator in the building only to have the elevator drop to the basement leaving him with a neck and knee injuries. He was employed by the building management firm, but we received compensation from the elevator service company.

I hope you found this information helpful. If you or a loved one has been hurt on the job in New York, make sure you apply for Workers Compensation. If your injury resulted because of the negligence of someone other than your employer or a co-worker, you may be able to pursue additional compensation. If you think you may qualify for additional compensation, you may want to consult an experienced New York personal injury attorney. I would be glad to answer your questions and assist you. The consultation is always free. You can call me at 1-800-660-1466 or email me. You can also visit my website or read more on my blog, New York Law Thoughts.

Carol L. Schlitt
New York Personal Injury Attorney
www.SchlittLaw.com
www.NYLawThoughts.com
1-800-660-1466
Carol@SchlittLaw.com

This material is intended for informational uses only. It is not meant as legal advice. To receive legal advice, you should consult an attorney. Remember, past results do not guarantee similar outcomes in the future.

All content of this site:
© copyright 2010-2012 by Carol L. Schlitt
The material presented in this blog may not be reproduced or appropriated in any way without the explicit permission of the author.

Carol L. Schlitt Appears on CBS-TV’s Ask Asa Report on Angry Cab Drivers Who Put Riders at Risk March 22, 2012

Posted by Carol L. Schlitt in Consumer News, Motor Vehicle Cases, In the News, Taxi Cases.
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I appeared last night as a legal expert on a televised report about dangerous cab drivers in New York City. Asa Aarons of Ask Asa on CBS-TV in New York called me to ask for help with a story on dangerous cab drivers. He focused on the story of a woman held captive by a cab driver who didn’t want to bring her to the Bronx. I discussed some of the risks that passengers face when climbing into a cab and what people can do if they run into trouble with a taxi driver. You can see the video and read his report here: http://newyork.cbslocal.com/2012/03/21/ask-asa-angry-cab-drivers-can-put-riders-at-risk/

Trouble with Taxis: Legal Cases and Lawsuits with Taxis

In the past two years, I have handled dozens of taxi cases. Most involve simple car accidents – cabbies who cause or get into accidents like any other driver on the road. In those cases, we work to bring our clients justice and compensation for their injuries.

Some cases involve cabbies who grow angry at their passengers and become a menace. These taxi cases include a driver not letting his passengers out of the cab, a driver dragging a woman for a City block, a driver running over his passenger’s foot and a driver so angry that he drove recklessly and caused a three-car accident. Most of the 49,000 New York City taxi drivers are safe, law-abiding people, but the small percentage that act irrationally and injure their passengers are a menace that need to be held accountable. We seek compensation for our clients and justice by holding reckless cabbies and the cab owners responsible for their out-of-control behavior.

What should you do if you get into a cab and the driver acts irrationally or threatens you in any way?

Often a driver will react because he doesn’t want to drive you to your destination – because it is too short a fare or a drive to an outer borough. Do not fight. Do not argue. Get out of the cab as quickly as you can. Protect your safety; that cab ride is not worth suffering an injury. And report the driver immediately to 311 and file a complaint with the Taxi and Limousine Commission. If the driver threatens you, call 911 too. Protect yourself first, then hold the driver accountable.

If you or a loved one has been hurt in a taxi accident or by a cab driver, you may want to consult a New York personal injury attorney experienced with taxi accident cases. I would be glad to answer your questions and assist you. You can call me at 1-800-660-1466 or email me. You can also visit my website or read more on my blog, New York Law Thoughts.

Carol L. Schlitt
New York Personal Injury Attorney
www.SchlittLaw.com
http://NYLawThoughts.com
1-800-660-1466
Carol@SchlittLaw.com

This material is intended for informational uses only. It is not meant as legal advice. To receive legal advice, you should consult an attorney. Remember, past results do not guarantee similar outcomes in the future.

All content of this site:
© copyright 2010-2012 by Carol L. Schlitt
The material presented in this blog may not be reproduced or appropriated in any way without the explicit permission of the author.

Slip and Fall Cases: When You Do Not Have a Case March 15, 2012

Posted by Carol L. Schlitt in Consumer News, Slip and Fall.
Tags: , , , ,
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We handle many slip and fall cases, particularly slip and fall cases that occur in supermarkets and other stores. I have written about many of these cases in an effort to educate people about successful slip and fall cases. This morning, we received a call from a woman who slipped and fell in a store and wanted to know if she had a case. After speaking with her, it occurred to me that it might be worthwhile writing an article about what is not a case.

The Fact Pattern of a Slip and Fall that Is Not a Negligence Case

A woman called today to ask about a slip and fall she suffered. She was in a big box store on Monday, March 12 when she slipped and fell. This morning (Thursday), she felt some pain in her legs and wanted to know if she could sue the store.

I asked first about her health and she said she had some soreness in her leg and was having some difficulty walking. When I asked about the medical care she had received, she revealed that she had not seen a doctor yet. I urged her to see a doctor as soon as possible to receive the treatment that she needed for her leg.

When I asked what caused her to slip and fall, she said, “I’m not sure, some water was there.” I asked if she had spoken to the store manager or any store employees. She said, “No.”

We were confronted with the following facts:

  • The woman was not sure what had caused her to fall.
  • The woman had not reported the incident to the store management or personnel.
  • Four days later, the woman had still not received any health care treatment.

Based on that information, I told the woman that she did not appear to have grounds to pursue a negligence case.

Conditions Needed to Support a Slip and Fall Case in a Supermarket or Store

Let’s look a little closer at the facts of this incident to see what creates grounds for a negligence case. Keep in mind that all negligence cases require a person to show that someone else’s negligence led to an incident that caused injuries and damage to an individual.

1.      You need to know the cause of the slip and fall: To pursue a slip and fall negligence case, you need to know what caused the slip and fall. Many of my clients have slipped and fallen on puddles of water or spilled liquids. To win a case, we need to show that the store caused the dangerous situation, could have prevented it or could have warned customers about it.

If you do not know what caused you to slip and fall, then you cannot to prove negligence.

2.      You need to notify the store manager or store personnel about the incident: It is best if immediately after an incident, you notify store employees. I have handled cases where my client was still on the ground when the manager came. It is important to tell the store personnel so they can record that the incident happened and see the circumstances. Often times, store personnel will apologize, offer to help and explain the source of the puddle or other problem. Store employees can also offer assistance and call for an ambulance or other medical help.

If you do not notify store personnel immediately, then you should return as soon as possible after the incident to speak with the store manager. The caller today had allowed four days to pass without notifying store personnel and that is too long a time unless there are exceptional circumstances.

In investigating a claim, an insurance company will first ask to see the incident report. If there is no incident report, the insurance company will assume that the incident did not happen. We can overcome the lack of an incident report, but it makes settlement talks and a trial that much more difficult.

3.      You need to receive immediate medical attention: In the strongest cases, clients go from the store to the hospital in an ambulance, but that is not necessary. Some people drive to the hospital or a doctor’s office. Some go home and then go to the doctor later that day or the next day. There are two issues here. First, above all else, it is important to get the medical treatment that you need. Second, to build a case, you need to document medical treatment and a connection between the slip and fall incident and that medical treatment.

In this case, the woman had gone four days without contacting a doctor and was calling a lawyer first. It is always more important to contact your doctor first.

We successfully earn compensation for many people who have suffered injuries in slip and falls in supermarkets and other stores. We work hard to earn our clients the most compensation possible, but we can only do so when evidence of a case exists. The three key elements of a successful case are:

  • Knowing what caused the slip and fall
  • Timely notice to the store personnel
  • Medical treatment as soon after the incident as possible

I hope you found this information helpful. If you or a loved one has been hurt in a slip and fall, you may want to consult a New York personal injury attorney experienced with slip and fall cases. I would be glad to answer your questions and assist you. The consultation is always free. You can call me at 1-800-660-1466 or email me. You can also visit my website or read more on my blog, New York Law Thoughts.

Carol L. Schlitt
New York Personal Injury Attorney
www.SchlittLaw.com
http://nylawthoughts.com
1-800-660-1466
Carol@SchlittLaw.com

This material is intended for informational uses only. It is not meant as legal advice. To receive legal advice, you should consult an attorney. Remember, past results do not guarantee similar outcomes in the future.

All content of this site:
© copyright 2010-2012 by Carol L. Schlitt
The material presented in this blog may not be reproduced or appropriated in any way without the explicit permission of the author.

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